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Field Services/Desktop Technician

Company Name:  Lyondell Chemical Company
Location: 

Deer Park, TX, US, 77571

Req ID:  74948
Facility:  La Porte Ops-130
Department:  Field Services Americas - South
Division:  Global Business Services

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2021, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fourth consecutive year.

Basic Function

Deliver IT services on a local level including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, IP phones and printers) to ensure optimal workstation performance.  The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. The primary result is that information technology systems are accessible and perform at agreed to service levels so that people are connected with the right information at the right time to enable better, faster decision making throughout the enterprise.

Roles & Responsibilities

  • Perform analysis and diagnostics of problems and implement corrective solutions for end users.
  • Provide on-site or remote technical support services for end users and act as next level escalation point which are not first call resolved through the IT Service Desk.
  • Install, configure, test, maintain, and troubleshoot end user workstations, IP Phones and related hardware and software.
  • Assist with server, network and audio/video equipment installations, troubleshooting and movement of existing equipment of these types when necessary.
  • Assist with troubleshooting mobile devices for on-site and/or travelling users.
  • Escalate unsolved issues/problems to tier 3 support team.
  • Collaborate with partner organizations aligned on the “Golden Mile” approach in the delivery of onsite services  
  • Document the situational facts, activities, communication and agreements during troubleshooting activities.
  • Coordinate and manage third party vendors for on-site maintenance and/or incident visits. 
  • Execute end user workstation, IP Phones and related hardware lifecycles.
  • Assist with server, network and audio/video equipment lifecycles.
  • Manage equipment inventory and keep administration of all equipment, their location and status.
  • Perform physical asset validation.
  • Educate others on IT best practice procedures.  
  • Coordinate and perform end-user training for special IT projects.
  • Represent IT to the business for delivery of IT services at our sites.
  • Communication and coordination with the business regarding IT cost transparency and potential savings
  • Work assigned shifts and off-duty, on-call shifts as required.
  • Participate in small/short-term projects supporting business activities, technology upgrades, rollouts, etc.

Min. Qualifications

  • Bachelor's degree in Computer Science, Management Information Systems or Business with up to two (2) years relevant experience, or a non-degreed professional with a high school diploma or GED and three (3) plus years' relevant experience
  • Strong workstation and problem solving skills
  • Knowledge of Windows Operation Systems for workstations
  • Knowledge of Cisco IP Telephony
  • Understanding of IT infrastructure and how different components interact.
  • Excellent interpersonal skills and ability to effectively work with both end-users and team members
  • Resourceful, customer focused, team player, and reliable strong initiative and self-motivated
  • Recent corporate business support experience in a rapidly paced environment
  • Cisco IP phone management to include Call Manager Console
  • Microsoft Teams Meeting Room experience
  • Desktop imaging and delivery

Preferred Qualifications

  • Experience with Office 365 strongly preferred
  • Experience in the chemical industry
  • Support in a chemical manufacturing site

Competencies

Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

Must be at least 18 years of age and must be legally authorized to work in the United States (US) on a permanent basis without visa sponsorship.

 

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

 

LyondellBasell is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics.  The US EEO is the Law poster is available here.


Nearest Major Market: Houston

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