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Inside Sales

Company Name:  BSM BV Belgian branch

Oudsbergen, BE, 3660

Req ID:  74485
Facility:  OUDSBERGEN-6500
Department:  Inside Sales
Division:  Global APS and Supply Chain

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2021, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fourth consecutive year.

Basic Function

The purpose of the Inside sales Rep role is to execute the annual Sales Plan for the assigned customers/segment, realizing the budgeted Customer/Product sales volume at differential pricing, managing the relationship with small customers by phone, email and online portals, capturing growth opportunities in targeted applications, driving excellence in business processes like Pricing, S&OP, Credit management, QN, SF, CX, reporting on Sales KPI’s, cooperating with the Regional Account Managers, Marketing, TS, CS and Credit team. Target group is CSR’s with clear potential for Regional Account Manager role.

Roles & Responsibilities

  • Drives for results and achieves sales and pricing objectives in terms of contribution margin, volume, customer share, cost management and working capital
  • Engages with small customers (<200k EUR sales) through Phone, email and portals to identify and analyze customer needs and develops commercial solutions
  • Develops and nurtures relationships with key stakeholders, externally with customers, and internally with Sales, Marketing, TS, CS and credit and establishes solid relationships with them
  • Coordinating and aligning objectives and initiatives within the regional account team
  • Ensures applicable service level is implemented for small customers
  • Respects all policies and procedures and proactively “lives” them
  • Monitors frequently DSO and ensures timely closing of customer claims
  • Increases sales by promoting targeted products/applications and innovation, identifies and captures cross-selling opportunities, identifies and develops new customers
  • Provides regular up-dates on market intelligence and competitive movements to the business in the respective area
  • Ensures a consistent and effective execution of the business strategy at the customer and makes recommendations on potential improvements
  • Ensures Value propositions of the represented Market Segments land at the customer
  • Drives operational excellence in S&OP (forecasting) and Pricing Management
  • Effectively troubleshoots customer issues and queries
  • Frequently reports on main KPI’s in the region
  • Ensures CRM (SalesForce) is kept up to date with latest info on Accounts, DMU, Account Plans, Financial data, etc
  • Reports to Sales Manager Inside sales, but Goals and Objectives are set by Segment Sales Manager


  • University or college degree in Business Administration minimum bachelor degree in sciences or engineering; master’s degree preferred 
  • Minimum 5 years of experience in Customer Service, Credit or BDA 
  • IT skills (Microsoft Outlook, Office Word/Excel, SAP R/3, SalesForce)
  • English in combination with at least one local language in the applicable region 



  • Negotiating – Can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.
  • Presentation and Communication Skills – Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely
  • Product and Technical Knowledge – Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the partner entity.


Builds effective teams
Customer focus
Drives results
Decision quality
Business insight
Interpersonal savvy
Organizational savvy
Action oriented

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