Account Manager

BASIC FUNCTION

RESPONSIBILITIES AND ACCOUNTABILITIES

• Engage in customer visits to identify and analyze customer needs and develop commercial solutions
• Develop and nurture relationships with key stakeholders, externally with customers and end-users and internally with sales, marketing, ADTS, CS and Credit establishing solid relationships with them
• Strong activities on prospecting and acquisition of new accounts in targeted markets as important part of the role
• Develop and implement Account Management Plan including Account profile, like SWOT analysis, Goals and Objectives, Innovation plan, and Resource plan.
• Coordinating and aligning objectives and initiatives within the company that are critical to grow together with the assigned accounts.
• Increase sales by promoting targeted products/applications and innovation, identifies and captures cross-selling opportunities, identifies and develops new customers.
• Provides regular up-dates on market intelligence and competitive movements to the business in the respective segment.
• Take the lead on sustainability projects and initiatives within team North.
• Ensure a consistent and effective execution of the business strategy and make recommendations on potential improvements.
• Drive operational and commercial excellence in S&OP and other key business processes.
• Monitor timely closing of customer quality complaints and claims that go across multiple locations.
• Use SalesForce as the CRM tool, keep it up to date with latest info on your accounts, prospects and opportunities.

PERSON SPECIFICATION

Education:

1. Master’s degree in Business Administration or a relevant science field (like polymer science)

Work Experience:

1. Solid (5+ years) commercial and or technical experience in the Polymers Industry

Skills:

1. Able to negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.
2. Strong sales skills with strong drive to grow business and generate value 
3. Able to present information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely
4. Ability to listen and understanding customer needs.
5. Finds opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the partner entity.
6. Affinity with sustainability initiatives.

Languages

• French, Italian language skills required. Additionally, fluency in English is required.

Critical Competencies/Behaviors

Build partnerships: Developing and leveraging relationships with colleagues, customers, suppliers, and stakeholders to achieve results.

• Builds relationships,
• Fosters trust,
• Works collaboratively.

Deliver results: Executing plans and work to ensure that strategic priorities yield measurable results and safe outcomes for the organization, employees, and customers.

• Sets standards,
• Drives high quality,
• Takes ownership and accountability,
• Acts with integrity.

Drive innovation: Generating novel solutions and impactful improvements that create sustainability and measurable value for existing and potential customers.

• Challenges current thinking,
• Generates ideas,
• Experiments to learn,
• Advances ideas into action.

Grow capabilities: Creating a work environment where all employees can develop and realize their full potential, allowing the organization to meet current and future business challenges.

• Owns personal development,
• Applies knowledge to skill,
• Takes risks in learning,
• Guides development.

Promote inclusion: Taking action to ensure that the capabilities and insights of all individuals are valued and included in ways that lead to organizational success, equitable outcomes, and a sense of belonging.

• Creates psychological safety,
• Conveys respect,
• Integrates differences,
• Acts as an ally

Competencies