Account Manager

Basic Function

Develop relationships with Lyondellbasell’s key prospects in the Market for Flexible Packaging and Hygiene which includes all Masterbatch, Additive, White and Color solutions for Flexible Films, BOPP Films, Breathable Films and Flexible Plastic Labels. The associate will mainly cover central region of Malaysia, with potentially expanded to some other region. The goal of this position is to drive profitable growth at existing Key Accounts and primarily identify new prospects.  

Roles & Responsibilities

•    Develop a high quality high-wide and deep long term relationships with individual client and new prospects
•    Promote a specialised product mix of CC&S products which enables us to achieve sales revenue targets
•    Execute on the Sales strategy aligned with the marketing and strategic business plans of the APAC region
•    Drive profitable growth and improve margins with individual customers through a specialised product mix of CC&S solutions
•    Identify the right value added opportunity and focus on closing this projects with the right product offering in order to grow profitable new business 
•    Regular visit and follow up with customer and especially prospects with proper pre-call planning and summaries of understanding
•    Over 80% of prospecting share at customer visits (new customers or existing customers but new projects)
•    Identify Market Trends, competitor price strategies and new competitive product launching
•    Identify new profitable business opportunities and work closely with the Sales team members and Regional BDM/Market Managers to successfully close them
•    Good understanding of value selling techniques, open and customer focused mindset
•    Communication excellence which involves prompt and reliable response with internal and external customers
•    Prepare reports of all visits
•    Implement all projects in Salesforce and work regularly on updating this projects and customers in order to drive the growth funnel
•    Report back monthly highlights and other sales tools
•    Maintain good relationship, build up an excellent network and be able to differential business and personal matter in order to stay solution oriented
•    Objective resolve conflict or issue
•    Open minded and entrepreneurial attitude

Min. Qualifications

•    Diploma / Degree
•    Good understanding of plastic industry market in Malaysia.
•    Location should be in Central Region of Malaysia.

Preferred Qualifications

•    Diploma / Degree in chemical or Business Administration (BBA).
•    Good understanding of Flexible Film and Masterbatch/Additive Market in Malaysia.
•    Organizational skills – planning, organizing, execution able to coordinate activities and engage others to achieve results
•    Ability to communicate professionally with people within all levels of the organization and external contacts
•    Judgment and decision making skills, analysis of costs and benefits of changes and recommending the most appropriate action
•    Conflict resolution and negotiation; the ability to handle complaints, settle disputes, and resolve conflicts
•    Complex analytical skills, ability to understand business processes 
•    Accountable, results-oriented, and self-motivated; open-minded to challenges
•    Able to manage change and to meet commitments and deadlines

Competencies