Account Manager

Position Summary:

This role is responsible for delivery of the sales budget, mainly Glycols, PO derivatives or other items will be assigned as needed. The job holder will independently manage key customers and distributors interfaces, collect market intelligence, devise plans to achieve growth target with the business management function. The role will work closely with the team and support the delivery of the South Asia sales budget, and is expected to work independently with minimal supervision. 

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Account for development and execution of annual sales plans including pricing initiatives, contract negotiation, and customer margin management
• Manage and develop all aspects of the key account relationships in support of the agreed sales plan for the region including developing annual account plan and portfolio, complaint management, contract management, credit/payment issues, and perform regular performance reviews.
• Responsible for managing all distributor performance and activities within the territory by providing guidance and active support such as joint customer visits and performance reviews.
• Ensure distributors adhere to the product stewardship requirements as well as the terms and conditions as stipulated in the distributor agreements.
• dentify and develop new account prospects for new/existing products or alternative options for lost business/accounts
• upport all activities of Sales Manager for S Asia including regional account coordination, gathering market intelligence, and provision of monthly sales report and volume forecast
• Provide leadership in cross-functional activities related to Sales with different departments such as Business, HSE, Supply Chain, Finance and Credit.
• Ensure all activities are carried out in accordance to company policy and safety standards
• Manage the territory in which individual operates by:
• Compliant with safety standards and company policies in the course of conducting business activities assigned to the individual
• Devise and propose to Sales Director the execution plan in line with business strategies and performance measurement per product line
• Effectively build up and manage the sales channels within the responsible territory
• Good negotiation and communications skills, leverage on and appreciate the value of team working model.
• Confident, initiative, strong drives for achievement but disciplined, meet sales and expenses targets.
• Strong interpersonal skills and be able to maintain good working relationship with key local and global accounts, including contracts negotiation and all commercial and developmental activities coordination.
• Be able to facilitate cross-functional coordination relate to account management operations.
• Works collaboratively with key stake holders, including Business Management, Supply Chain and other Staff Functions to meet customer requirements in the context of achieving LYB Business objectives.
• Frequent travelling is required. 

PERSON SPECIFICATION:

Education
•    University level degree in Business or Science subjects, Chemistry or Chemical Engineering preferred 

Work Experience 
•    Minimum 5 years of professional experience in a commercial role in which 3 years within the chemical industry. 

Languages 
•    Fluent in English. Proficiency in other Asean language and Mandarin an advantage

LYB Competencies:

•    Build partnerships
Developing and leveraging relationships with colleagues, customers, suppliers, and stakeholders to achieve result.  Build relationships, fosters trust, work collaboratively.

•    Deliver results
Executing plans and work to ensure that strategic priorities yield measurable results and safe outcomes for the organization, employees, and customers. Sets standards, drives high quality, take ownership and accountability, acts with integrity.

•    Drive innovation
Generating novel solutions and impactful improvements that create sustainability and measurable value for existing and potential customers. Challenges current thinking, generate ideas, experiments to learn, advances ideas into action.

•    Grow capabilities
Creating a work environment where all employees can develop and realize their full potential, allowing the organization to meet current and future business challenges.  Owns personal development, applies knowledge to skill, takes risks in leaning, guides development.

•    Promote inclusion
Taking action to ensure that the capabilities and insights of all individuals are valued and include in ways that lead to organizational success, equitable outcomes, and a sense of belonging. Creates psychological safety, conveys respect, integrates differences, acts as an ally.

Functional Competencies

•    Account Management 
In depth understanding of value drivers to customer and capable of matching with internal operational and strategic needs in order to have effective cross-functional communication and problem-solving deliveries.

•    Product and Technical Knowledge
In-depth knowledge of the Asia petrochemical industry product flow preferred. Continuously looking for opportunities and learn about LYB products and services to be able to deliver strong value proposition for the customer.

•    Presentation and Communication Skills
Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clearly. Simplifies complex issues where possible and share information freely.