Account Manager Egypt

BASIC FUNCTION

The role is an individual contributor and has the purpose to represent the company and business strategies, develop the sales growth at the customer, increase total value creation, manage the order-to-cash process and improve customer satisfaction of LyondellBasell’s commodity polyolefin products at customers within a specific region in line with the defined business strategy.

RESPONSIBILITIES AND ACCOUNTABILITIES

• •    Develops and nurtures relation-ships with customers, identifying new trend-setters and establishing solid relationships with them.
  •    Makes recommendations on potential improvement of overall marketing drive for the segment to the Business Management.
  •    First information point for the provision of know-how and data relating to the products and the market for those products coming from the strategic marketing segment of the organization
  •    Identifies and develops new customers
  •    Collecting and providing all pricing related information to assist BU implementing a price policy in the relevant market and devises pricing tactics within specified guidelines.
  •    Assists BU’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, cost management, bad debt and working capital.
  •    Coordinates and follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, after sales service, claims, in close cooperation with the Customer Service Group
  •    Efficiently plans customer visits and reports to extract more value for LyondellBasell. Involves the CSR as a primary source of information to build a market intelligence report.
  •    Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions.
  •    Actively investigates continued improvement in sales methods (promotions, publicity, sponsorships, packaging, etc.)
  •    Develops strong relationships with key stakeholders and builds an effective network. Key stakeholders include: Customers and internal interfaces such as business management, quality, technical service, supply chain, customer service, credit, tax, legal and financial services.
  •    Respects all policies and procedures and proactively “lives” them
  •    To follow the company policy about Product Risk Management. Work in collaboration with AD/TS, Supply Chain in order to understand and avoid product risk. Follow directives and procedures from Lyondellbasell Product Stewardship Manager AP & AFMEI. Follow up of claims in guidance with the policy for product risk management

PERSON SPECIFICATION

Education:
University or college degree in Chemical Engineering, Business Administration minimum bachelor preferably MBA or master degree in sciences or engineering.
Work Experience:
Minimum 5 years experience in Polymers, Sales, Marketing or Business Management

Critical Competencies

Business Accumen – Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Priority Setting – Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Customer Focus – Anticipates and acts with the customer in mind; is dedicated to meeting and/or exceeding the expectations and requirements of the customer to deliver exceptional value; establishes and maintains effective relationships with customers and continually seeks feedback and information to improve products and services.
Innovation – Thinks like an entrepreneur; drives innovation and creativity in pursuit of superior performance; looks for new and better ways of doing things; generates new ideas, recognizing the need for new or modified approaches; brings approaches and perspectives of others together; challenges the status quo when choosing a course of action.
Drive for Results – Steadfastly pushes self and others for results; works with passion and a sense of urgency; seeks opportunities to improve results and processes in a proactive manner; contributes to the goals and profitability of the company.
Motivating Each Other - Creates a climate in which people want to do their best. Empowers others. Invites input from each person and shares ownership and visibility. Makes each individual feel his/her work is important. Is someone people like working for and with.
Interpersonal Capability – Builds appropriate rapport with others; is comfortable receiving coaching and feedback from others; builds constructive and effective relationships; uses diplomacy and tact; diffuses even high-tension situations comfortably; encourages cooperation and collaboration; is candid with others; solves problems with others with a minimum of noise.
Courage – Provides positive and corrective feedback to others which is delivered in a timely, direct and actionable manner; lets people know where they stand and doesn’t hold back on things that need to be said; is not afraid to champion and stand alone on ideas, positions, or decisions.

Functional Competencies

Account Management - Develops strategic plan for the customer to outline the cross functional interaction at the account to drive value in line with the business strategy

Negotiating - Can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.

Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely

Product and Technical Knowledge - : Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer.

Product Risk Management :

•follow the company policy about Product risk management

•Work in collaboration with AD/TS in order to understand and avoid product risk management

•Follow directives and procedures from Lyondellbasell Product Stewardship Manager AP & AFMEI

•Collaboration with Supply chain, in order to avoid product risk management

•Follow up of claims in guidance with the policy for product risk management