Account Manager, E&E and Auto

Account Manager

PRINCIPAL ACCOUNTABILITIES:

•    Achieves sales objectives in terms of contribution margin, volume, quality, and services at assigned customers. .
•    Manages payment terms, overdues, discounts, complexity of customer specific products & services in order to attain best balance of costs and exposure to net income.
•    Coordinates and follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, management of consignment stocks, after sales service, claims, in close cooperation with Customer Service Group.
•    Develops and nurtures relationships with customers establishing solid relationships with them on commercial and technical level aiming for a preferred supplier position. .
•    Implements price policy at customer base and devises pricing tactics within specified guidelines, in order to maximize the absolute margin return to the company.
•    Develops new ideas and initiatives how to improve overall marketing drive for the customer segment specifically for E&E, Appliance and Automotive.
•    Introduces new products in conjunction with Technical Service Engineer. Support initiatives to phase out old products by replacement or transfer to service providers.
•    Together with the appropriate customer service representative responsible for understanding the customer base and for identifying changes in customer risk profiles which can increase the risk exposure to LYB’s.
•    Works closely with Business Finance and Support as to determine customer financial health and credit limit.
•    Supports CSR in order to improve forecast accuracy of customer demand including seasonal buying patterns, reduce small orders and increase average size of order.
•    Helps in closing claims, ensuring the company's complaint handling procedure is applied and followed; and recommends contract amendment. Co-ordinates the claim settlement with the  Customer Service Representative and Technical Service Engineer. 
•    Efficiently plans customer visits and reports to extract more value for the company.

QUALIFICATIONS:

QUALIFICATIONS:
•    Bachelor or higher degree, preferably in a scientific or technical area. 
•    Min. 3 years of experience in sales or a comparable position within customer contact.
•    Fluent in English and good knowledge of Mandarin. 
•    Basic IT capabilities (Internet, Microsoft Word/ Excel/ Powerpoint/ Outlook).

CORE COMPETENCIES:

•    Leadership: Demonstrated ability to motivate people toward common goals and objectives; looks for new opportunities and innovations; makes the distinction between personal, employee and company interests; has an overview of relevant processes and a desire to see them concluded successfully.
•    Driven by personal vision; has been exposed to customs and practices beyond his/her own culture; motivates and inspires others; is able to exert influence through persuasion, personal credibility and convincing arguments; has the ability to perform in a decision-making process, both strategically and tactically.
•    Getting Results and Added-Value Focus: Able to meet challenging objectives in an efficient and effective way. Contributes to the goals and the profitability of the company by getting the right things done in the right time at the lowest possible costs. Actively seeks business opportunities that provide the Company with a high added value.
•    Openness and Willingness to Learn: The aptitude actively to explore new ideas that can enhance performance, taking in new knowledge as he/she goes. This can only occur when the individual maintains an open attitude in all respects, removing any barriers to learning and development. Essential is an eagerness to discover the unknown while not being afraid to challenge long-standing beliefs, even if this means going against the crowd.
•    Adaptability and Facilitating Change: Able to become comfortable in new circumstances as fast as necessary, constructively discussing the need and manner of change, and supporting decisions that are taken.
•    Communication Skills: Able to work effectively with senior managers from diverse cultural backgrounds; seeks input and involvement of others in matters requiring wide support; builds consensus around complex issues; communicates messages in a clear way that does not leave room for ambiguous interpretation.
•    Teamwork Attitude: Willing to strive together to realize solutions in a challenging team setting; looks for the common interest; aspires to reach answers to problems and solutions driven by the Company's interests.

FUNCTIONAL COMPETENCIES:

•    Strong customer/interpersonal skills.
•    Organized time management.
•    Functional expertise and a good working understanding of the products and their applications on offer in the segment, as well as a general understanding of LYB’s other products.
•    Mobility and flexibility in terms of travel.
•    Negotiation skills.
•    Good problem solving skill.
•    Good experience in engineering plastic.