Account Specialist

Basic Function

Supply Chain is a customer-focused Center of Excellence providing industry-leading service while delivering differential value to the business, today and into the future.  We separate our Supply Chain functions into several areas; these include logistics, customer fulfillment, services, trade compliance, and support for business processes and systems. 

As a member of our dynamic Supply Chain team, you will play a critical role in helping us supply our products to a global customer base. In this role, you will be responsible for providing toptier customer service as part of our domestic and/or export order fulfillment process. During a typical day, you may receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.

This position reports to the Account Specialist Supervisor and is located  in San Luis Potosi. 
 

Roles & Responsibilities

•    Manage the domestic and/or export order fulfillment process.
•    Act as the main point of contact for all customer order-related issues. 
•    Establish relationships with customers and internal stakeholders, become familiar with customer and system requirements. 
•    Deliver effective communication across sales, marketing, operations, and transportation to provide answers to price inquiries, product availability, and transportation requirements. React with urgency to time-sensitive needs.
•    Communicate shipping schedules and details to plant/storage location personnel and business management as needed.
•    Assure accuracy of all order fulfillment master data in SAP and extended systems.
•    Develop knowledge of the Enterprise system (SAP), extended system tools, and assist customers/stakeholders with full utilization of e-commerce tools.
•    Actively participate in system improvement or other customer fulfillment projects. 
•    Contribute to the team's common goals and priorities.
•    Model LyondellBasell core competencies with internal and external customers.

Main Requirements

•    Bachelor’s degree
•    Prior relevant work experience as Customer Service. (2-4 years)
•    Must demonstrate effective communication skills, both oral and written.
•    Able to maintain professionalism and prioritize responsibilities in a high-volume, fast-paced environment.
•    Proficient in Microsoft Office.
•    Comfortable analyzing data.
•    Experience with ERP software such as SAP is strongly desired.
•    Advanced English

Competencies